What Shipping methods are available?

We provide a wide range of shipping methods for our Hannah & Henry customers Worldwide

We offer FREE Shipping on orders & we offer express shipping for an additional cost.

I haven’t received my order confirmation

Tracking information will be sent via email once dispatched. Sometimes these emails can end up in your junk folder. However, if you still cannot find your order details, please email us with your full name & address and we’ll get back to you.

*Please allow up to 48hrs for our customer service team to respond to your query.

How do I use Afterpay

Afterpay is a payment service that allows you to enjoy what you want now and pay for it in four equal payments later. The best part is the payments are interest free.

Shop online or in-store as normal. At checkout, choose Afterpay as your payment method. You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.

If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.

What if I change my mind?

Yes, of course! Under our “Change of Mind” policy you can return your purchase within 14 days of receiving your order. The item must be unused and in the same condition that you received it, including all the accessories. 

How long will my “Change of mind/Exchange/Return” take to process?

Please allow 14 days from receipt of your item for our team to process your refund, credit, exchange or replacement.

Can I cancel or make amendments to my order?

Unfortunately, we are unable to cancel or make amendments to an order if it has been dispatched or if it is being processed.

Amendments include:

• Change of delivery address
• Change of item colour or style
• Adding and/or removing items from the order
• Applying discounts/gift cards
• Full order cancellations