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FAQs Free Shipping

Shipping Policy

Do you offer free shipping worldwide?

Yes, we offer free shipping for all orders worldwide.

What are the options for express shipping, and what are the associated costs?

The express shipping options and their costs are as follows:

  • Express Shipping within Australia: $14.95 (AUD)

  • Express Shipping to New Zealand: $19.95 (AUD)

  • Express Shipping to USA, UK, EU: FREE
What is the cutoff time for same-day dispatch?

Orders must be placed by 1pm AEST on a business day for same-day dispatch.

What are the standard shipping times for different regions?

The standard shipping times are as follows:

  • Within Australia: 1-5 business days for delivery

  • To New Zealand: 4-10 business days for delivery

  • To the USA, UK, EU - we only ship via Express Shipping: 4-10 business days for delivery
What are the express shipping times for different regions?

The express shipping times are as follows:

  • Within Australia: 1-3 business days for delivery

  • To New Zealand: 2-5 business days for delivery

  • To the USA, UK, EU - we only ship via Express Shipping: 4-10 business days for delivery
Do you provide tracking for all orders?

Yes, all orders receive full tracking information, communicated via email at the time of dispatch.

Are international orders subject to duties and taxes?

Yes, all international orders may be subject to duties and taxes upon arrival in the destination country. These charges are determined by the local customs authority and are payable by the receiver.

Can you estimate the total amount of duties and taxes for international orders?

We are unable to estimate the total amount of duties and taxes as they are determined by the local customs authority and can vary based on the destination country.

Are there any import restrictions for certain products or materials?

Yes, many countries have specific import restrictions on certain products or materials. It is the responsibility of the customer to check local customs regulations before placing an order for shipping outside of Australia.

What should I do if my parcel goes missing?

If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with the relevant delivery service, such as Australia Post.

What happens if I enter the incorrect delivery address?

If you enter an incorrect delivery address, your parcel will be delivered back to us. We can re-ship it to the correct address, but this will incur an additional shipping cost.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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