Product Care – Hannah and Henry
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Product Care



Should your zips feel sticky or stiff when your Hannah & Henry bag is brand new a good trick is to rub a beeswax candle or some lead pencil along the zip to help it glide with ease.

Ensure you only zip and unzip your bag when the zipper is flat and straight. Excessive pulling or tugging on the zip may cause the zip head to bend and the zip teeth misalign. It is a customer’s responsibility to take care of the zip and not overfill the bag.

Just like all zips, it's a good idea to get your zip serviced once in a while to ensure the teeth are still in good condition. In the unlikely event that your zipper jams, the teeth bend or the zip even wiggles loose, your local cobbler will be your new best friend. Most cobblers will be able to either unjam your zip, or tighten it if required.


Lastly - don't forget, these bags are made of vegan PU leather... and just like our skin, leather is never perfect, so sometimes you may see very minor bumps or wrinkles on the surface of your bag which are perfectly normal.


Nylon is a hardy fabric, however like any material you do need to clean her occasionally her to keep her looking fresh. 

Here's what to do:

  • Blot up excess liquid with a dry white cloth
  • Soak the stain with a white cloth soaked in a solution of warm water, drop of dishwashing detergent (not laundry detergent)
  • Rinse the stained area with warm water and let it air dry